Aliexpress.com is a Chinese transaction-based retail platform, which allows smaller buyers to get small quantities of products at wholesale prices. Launched in 2010 by the multinational conglomerate Alibaba Group, Aliexpress.com has quickly become one of the most visited e-commerce websites in a number of countries. AliExpress offers almost everything, from clothing, shoes, home improvement products and cosmetics, to gadgets, toys and auto-goods. However, it doesn’t sell items to customers, but directly connects Chinese independent sellers with consumers and other businesses. Fun fact: customers in mainland China are not allowed to buy from the platform, even though almost all retailers are Chinese.
Address: No. 969 West Wen Yi Road, Yuhang District, Hangzhou, Zhejiang, 311121, China.
Phone: (+86) 571-8502-2088
E-mail: [email protected] or via live chat on the website
- Contact your seller to agree on a solution or apply for a refund by opening a dispute.
- The timeline for opening a dispute starts 6 days after the order was shipped. The deadline varies depending on the chosen shipping option.
- If a seller offers Domestic Returns, you get an extra 15 days for the return decision.
- If a seller agrees with the request or doesn't reply within 5 days, you’ll automatically get your refund (in 3-15 working days).