About TATA Docomo Broadband
It is an online store that deals with telecommunication and it was established in November 2008. The company is owned and operated with Tata teleservice and Tata teleservice Maharashtra limited. The customer has to agree to the terms that are in the website and there is no room for negotiation. The website shows the good and services that are offered by the company. It offers opportunity of purchasing of more than one good at the same time. Tata docomo which is a telecommunication industry offers both the prepaid and post paid services which make it market friendly.
What do they sell?
The online store has many retail shops which are found in various towns. The store also gives the limit of goods that buyer can buy. The retail stores deal in internet provision which include the wireless and the cable, landline fixing, network services, mobile telephony and digital television. Some of the services bought via the online store are choice number and corporate plans, The Tata docomo are leading in telecommunication market in India.
The contact details
Tata docomo which owns the store has various ways to ensure that customers who have any problem or complaint can reach them easily. They have a Tata docomo toll free customer care phone number for the Tata docomo users. The number is 24 hours on to ensure efficiency. Customers can also reach them Tata docomo service providers by going to their official website and emailing them the problem. There is also an option of live chat where there customer can talk to the service provider. The physical address - Tata docomo head office is located at 2A old Ishwar nagar, main Mathura road. The company official website - www.tatadocomo.com
Methods of payment
Payment of bill has been made easy to customers in a number of ways. There is instant pay where the customer can pay using that credit card or the bank account. There is also an option of e-bill pay where the customer creates an online portal and is able to see the bill and pay electronically. There is also auto pay the customer pays automatically by being given standing instruction but one has to register in order to pay using auto payment. In case there payment fails one can book again after a while or one can get the refund of the money in less than five days. If the customer is not confident with the above forms of payment they can pay cash once the goods have been delivered. Customers are assured that of high security level when they are using the debit or master card. The customer is also warned that the company will not be responsible for any mistake made by the customer. Any detail provided by the customer is confidential except by where there is need of a third party. The customer will pay for any expenses brought about by giving of wrong information.
Goods will be delivered to the customer according to the address that was given during making of the order. After the delivery has been made there occupant of the residence must sign. It might take three to four days for the good to reach the customer. Goods are delivered at the door step and goods that have been sold cannot be returned. All goods will be delivered by shipping thou there is no international delivery. The customer may track the order in the website this helps to know when the good will be delivered. In case of a delay the company is held accountable. If a customer wants to cancel the order money will be refundable but not after delivery. In order to ensure there is no return of goods after delivery the customer should check the seal of the goods to ensure is not tampered with. The goods can be delivered any day from Monday –Saturday.
Discounts and coupons
The promotional codes offered by the store is available at the website. They are in form of discount coupons. In case of any problem the company is the one to make the final decision. Terms and condition apply in when receiving the promotional codes. One is also guided on how to redeem the coupons on the website. If one encounters a problem while trying to redeem the coupons they should seek assistance from service providers. Discount offers are mainly given when there is a celebration for instance diwali festival. Tata docomo is quite known in India for the high quality services and they provide them at minimal rates.